I have an interesting tour question. I bought tickets to Chicago for the JT tour. Now, as we all know it's using the ticketless/credit card option. Now, I cannot make it due to unforeseen consequences. I realized I am unable to re-sell my ticket the hard way. So I figure ok, I'll release my tickets and get a refund. Ticketmaster told me Chicago is not allowing refunds. So.....? How do I go about making this work? I cannot sell my tix, I can't get a refund. I have a hard time believing every single person who bought a ticket is attending, and I can't imagine the band and venue didn't account for refunds/returns. Any ideas? Anyone else having the same issue? I'm a bit at a loss now and just want to at least get a refund since I can't attend. Just wondering if anyone else has had the same issue?
I have a real problem with this. It isn't like TM isn't going to be able to re-sell the ticket. Life happens. You might consider calling your credit card provider to see if they have any thoughts.
Sometimes, you just have to tell TM what's what. I once (after very carefully reading the fine print) called to cancel one pair of tickets for a Noel Gallagher show because I pulled a MUCH better pair later. TM tried to give me a bad time about it, and if you can believe this, the TM agent actually said to me 'Sir, it sounds like you are trying to cherry-pick seats.' I responded with about a 2-minute rant that included 'I am going by YOUR rules on YOUR site that very clearly state refunds are available for this show, and if YOU had sold the best tickets first, we wouldn't be having this conversation. I've been waiting for 20 years for this (expletive) to tour, so I suggest you do your job before I get upset.'
And he did it. You can always ask to be passed up the chain until you talk to someone who has the authority to do something the average person in the call center can't, or again, you could try calling your credit card provider, because I can't imagine they'd be too pleased about a customer being treated this way.
I get the point of all of this, but someone who calls and says 'I can't make this show; I'd like a refund' is CLEARLY not trying to game the system in any way. All you want is your money back, and TM is free to sell the tickets to someone else. I don't see the problem.