Author Topic: Where is the download code for The Joshua Tree Super Deluxe Edition?  (Read 1898 times)

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Offline singnomore

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #15 on: June 04, 2017, 08:36:21 AM »
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Not only did I spend 30 minutes looking everywhere for the code (which is missing in my Super Deluxe Vinyl), but another good hour searching for a contact on the internet of UMG.

Anyone who has previously been able to contact them know a phone number or email for customer service?

Thanks.




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I got the vinyl and CD version. Neither had the download code. Previously I had to buy 3 copies of the recent Atomic Bomb vinyl rerelease due to manufacturing errors, and none of them had their download codes either. Live Nation sucks.

Live Nation have nothing to do with this. It's an UMG release (Universal Music Group). I bought the Achtung Baby uber deluxe box and the goggles were missing. I contacted them and they sent a new pair.

Ah, good point. So now I'm wondering which U2 merchandise comes from where. Is it all UMG and Live Nation is a primary reseller? Or do both organizations make their own types of unfortunate products?


So at least half of us did not get what was promised for $170-$190 got it.

Can someone please find a contact or email to complain?

Some of the @atu2 staff are on the case - seems to be a mix of packages arriving with or without codes. If your a member of U2.com could post there or look for contact details on who sent the package to you - I believe there are different companies being used.

Offline Smee

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #16 on: June 04, 2017, 11:25:08 AM »
I just got round to opening my Boxset. Luckily the Download card was in the box :)

Offline shadedpain4

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« Reply #17 on: June 04, 2017, 12:50:52 PM »
Does the download for the vinyl box set include the entire contents of the box set?

Offline soloyan

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #18 on: June 04, 2017, 02:44:27 PM »
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Does the download for the vinyl box set include the entire contents of the box set?

Yes.

Offline singnomore

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #19 on: June 05, 2017, 01:17:39 PM »
As mentioned above some of the @atu2 staff were on the case.

'Heard back about the missing codes from the super deluxe box set. This is from the record label, by way of RMP:
Any fans who did not receive a digital download code along with their physical purchase (CD & Vinyl Super Deluxe boxset only) should email You are not allowed to view links. Register or Login'

Offline jrodr079

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #20 on: June 05, 2017, 03:49:07 PM »
THANK YOU

Offline Curlin

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #21 on: June 05, 2017, 05:14:12 PM »
I bought the vinyl super deluxe and searched the box and every sleeve, but couldn't find a card with the download code, either. I buy a lot of vinyl and know how these things like to hide, but I didn't see it anywhere. Sent an email to the address above. Hope to get a code soon!
« Last Edit: June 05, 2017, 07:43:18 PM by Curlin »

Offline jrodr079

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #22 on: June 05, 2017, 06:12:30 PM »
U2.com just added the following note on this subject: (note the different email)


Q - I have bought The Joshua TreeDeluxe Vinyl or Deluxe CD Box Set but there was no digital download code included. What should i do ?
A - Any fans who did not receive a digital download code along with their physical purchase (CD & Vinyl Super Deluxe boxset only) should email You are not allowed to view links. Register or Login or call 1 800 288 5942. A proof of purchase is required.

Offline WookieeWarrior10

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #23 on: June 05, 2017, 11:18:55 PM »
I just knew something like this was going to happen. I should have left a prediction around here somewhere!

Offline Curlin

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #24 on: June 06, 2017, 10:02:28 AM »
I got a response today with a download code after emailing the first address given! But he didn't give me a link to input the code. LOL

Offline jrodr079

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #25 on: June 06, 2017, 10:22:10 AM »
Me too!

It said:

Hi

Thanks for contacting us. Im very sorry your purchase was missing the download code.

Here is a replacement: *******

Please get back to us if you have any further problems.

Kind regards
Support

Offline jkclauss

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #26 on: June 06, 2017, 11:11:25 AM »
I've done some sleuthing.
"Push Entertainment" email is who I wrote to and received back a download code:
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You then go to the redeem site as pictured above and put the code in.
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Universal's phone number is 1-800-288-5942, although the gal didn't have much information and was going to get back to me. In the meantime, I finally saw the picture above with the site (push entertainment didn't send me a link to a site where to go with the code).

All downloaded now!

Offline Curlin

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #27 on: June 06, 2017, 03:51:43 PM »
I emailed about the link to redeem the code and they gave me the same one. All downloaded. Thanks for the information @atu2 and everybody else!

Offline tcheffr

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #28 on: June 06, 2017, 04:18:45 PM »
You can call Live Nation at 1-800-767-7160. You will need to give them your order number and they will create a ticket. It is a known issue. All of the U.S. versions did not have the download code in them. All of them in Europe did have them. Hope this helps!

Offline rager1969

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Re: Where is the download code for The Joshua Tree Super Deluxe Edition?
« Reply #29 on: June 06, 2017, 11:54:21 PM »
I didn't get my code for the LP or CD Super box sets (didn't know the CD was supposed to have the code card, as well).

What about the bag for the LP box set - did anyone get theirs?  I got the T-Shirt for the CD box set in a separate shipment but never got the LP bag (or an email saying it was shipping).  I opened a ticket with Live Nation/Fanfire/U2.com but past experience shows they are not very good at customer service.
« Last Edit: June 07, 2017, 12:06:45 AM by rager1969 »